CRM -
CUSTOMER
RELATIONSHIP MANAGEMENT
VisiGlobe offers variety of
CRM solutions. These solutions can be ranged from providing CRM software to
providing turnkey solutions including project management, software, training and
support. Guest satisfaction is the most important aspect of CRM approach of
VisiGlobe. Guest requests are continuously observed, services improved and
provided seamlessly. On the otherhand, staff performence and guest satisfaction
surveys are tracked. VisiGlobe.CRM helps hotels to improve guest satisfaction at
least 20%. This increase provides a minimum of 5% increase in revenue. Happy
guest returns and advises
VisiGlobe.CRM is used for
guest satisfaction survey, guest request and problems follow-up, staff
performance tracking, department performance tracking, guest satisfaction in
overall hotel performance. VisiGlobe.CRM has a direct connectivity to PMS -
Property Management Software. All available information in PMS are retrieved
directly into VisiGlobe.CRM and processed. A call center is established. All
reported problem and request are entered into the system and dispatched to
runner to solve the issue. Closed issues are instantly closed in the system. All
issue is solved timely. Each department manager tracks related issues and if
necessary, he can act immediately. This ensure all guest problems are solved
before he leaves. Some part of our CRM solutions:
Guest
Recognition
- To
know more about guest and to serve better.
Incident Tracking
- Solving problems timely without leaving any un-solved issue.
Rapid Responce
- Priority required requests are tracked and solved.
Improvement Analysis
- To improve service quality and reduce cost.
Guest Comment Card Tracking
- To evaluate and analyze guest feedbacks.
Relationship Marketing
- Marketing through guest history analysed with requests and comments.
Facilities Maintenance
- Planned room and property maintenance to offer problem free service.
Communication Server
- All requests are delivered to specific person on time via electronic
transmission.
Enterprice Level CRM
- For hotel groups which like to know their important guest in all of
their hotels.
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